Terms of Trade

All prices are subject to change without notice.

The sale of all goods is subject to their availability.

Where the customer requires the goods for the purposes of a business then pursuant to section 43(2) of the Consumer Guarantees Act 1993, Frog in a Barrel Ltd contracts out of the provision of the Act.
 


DELIVERY

All delivery costs/freight charges shall be paid by the customer unless otherwise stated on the invoice.  Delivery Costs are as follows:

$6.90 Auckland

$18.00 Waiheke Island

$24.40 Rest of Country

 

Delivery is per 12 bottles or less.

We will not deliver to a Post Office Box or any address we deem suspicious. 

We do not deliver outside of New Zealand.


The invoice accompanying the goods on delivery is the packing slip/invoice and statement.

RETURNS

Within 7 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund.  We'll pay the return shipping cost if the return is a result of our error. We will notify you by email of your refund once we have received and processed the returned item.  You should expect a refund in the same form of payment originally used for the purchase within 7 business days of our receiving your return.

If your items are damaged on arrival we will replace the goods.  Please advise within 12 hours of delivery if this has occured.   If you are not happy with any aspect of your delivery please advise us as soon as possible and will endeavour to rectify the problem.

The risk of any loss, or damage to, or deterioration of goods due to any cause whatsoever shall be borne by the customer from the time when the goods are delivered or are deemed to be delivered.

 

PRIVACY AND PERSONAL INFORMATON

Your privacy is very important to Frog in a Barrel.  We have established and put in place information handling practices that we believe are consistant with the highest standards and best practices of organisations doing business on the Internet.  This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

We will not collect personally identifiable information like your name, e-mail and mailng address and telephone number ("Personal Information") without your knowledge and permisson;

We will not disclose your Personal Information to third parties unless you have authorised us to do so;

We will take reasonable steps to protect the security of the Personal Informaion we collect from you.


Frog in a Barrel does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge.  Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via email).  Frog in a Barrel uses such voluntarily submitted information for the purposes for which it was submitted.

When you place an order Frog in a Barrel will ask you you to provide certain information about yourself, such as your name, mailing address, or e-mail address.  The personal information you submit when placing your order is treated as confidential.  We use this information to process your transaction and we share the information with Visa, Mastercard, Paypal etc in order to process your order.

We use Cookies.  Cookies allow Frog in a Barrel to remember you.  If we didn't use cookies you would have to enter your details each time you visited.  If you really prefer not to use cookies you can set your browser preferences to not accept cookies.  Most websites however, including Frog in a Barrel, require cookies to process your orders.

Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customers request.

Frog in a Barrel uses strictly tested technologies to ensure that the security of information transmttted via our web site and maintained in our possesstion. 

Our site may provide links to other sites.  When you click on these links you are leavng our site and entering another site that we do not control and for which we are not responsible.    You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies wll apply to your visit to that site and may be very different from our policy.